Automate how you sell, market and support to accelerate growth across the customer life-cycle. Save time, money and provide greater customer satisfaction by cutting down on Errors and capture more qualified leads.
The purpose of chatbot is to support and scale business teams in their relations with customers. Doing this helps businesses save a lot of money which is why many business owners are adopting this technology.
Given the fact that these bots can be placed in places like Facebook Messenger, Slack, Telegram, SMS based or on your own website gives you the potential to reach a bigger audience. Depending on the use case of the chat bots, they are often used to find information about the services a company provides, consult their products availability, make reservations or bookings, and even assess the customer’s experience with the service the company has provided. These conversational agents have proposed a new scenario for customer service, pushing the bar to better services where costumers are cared for and assisted on a 24/7 basis.