1- Automate how you sell, market and support to accelerate growth across the customer life-cycle. Save time, money and provide greater customer satisfaction by cutting down on Errors and capture more qualified leads.
2- The purpose of chatbot is to support and scale business teams in their relations with customers. Doing this helps businesses save a lot of money which is why many business owners are adopting this technology.
3- Given the fact that these bots can be placed in places like Facebook Messenger, Slack, Telegram, SMS based or on your own website gives you the potential to reach a bigger audience. Depending on the use case of the chat bots, they are often used to find information about the services a company provides, consult their products availability, make reservations or bookings, and even assess the customer’s experience with the service the company has provided. These conversational agents have proposed a new scenario for customer service, pushing the bar to better services where costumers are cared for and assisted on a 24/7 basis.
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4- Automatic response to clients through a customized scenario for each customer without the need for call center employees.
5- Recording customer data, analyzing it, classifying it and re-using it in marketing campaigns.
6- Sending offers, discounts and all new to customers according to their interests.
7- Linking the website to the chatbotto reach more customers and facilitate communication with them.